Guarantees and exchange policies
30-Day Exchange Policy
Even though each Better Earth piece is made to order, we offer an 30 day Exchange for the same or a higher value. Send jewelry in its original unworn condition back for a full refund: it's that simple. All you pay is the return shipping. Just leave the tag on until you are sure you love it. See ourReturns Page or give Better Earth Customer Care a call at ---------------- and we'll walk you through exactly what to do.
Life Time Gurantee
We offer one free resizing in the first 30 days: all you pay is the shipping. Just be aware that resizing can take three to four weeks. In some cases, we may not be able to resize a piece. If that's the case we'll let you know before we make the ring. We can't accept returns of items that have been sized or modified by someone else. Having someone else work on a piece also voids the warranty, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.
In addition to our 30-day satisfaction guarantee, we have a one-year warranty on the workmanship of all our jewelry. If you damage a piece or chip a gemstone, we'll be happy to repair it for you or replace the stone for a reasonable fee. Call Better Earth Customer Care at ___________ for more information.
Currently we offer free shipping to Indian customers. Some expedited delivery requests may require an additional charge. For other countries, please give Better Earth Customer Care a call at ___________.
We do our best to make people happy with our beautiful jewelry. Call to request special express delivery and we'll do it if we can. It may require overnight delivery, which has a very reasonable additional charge.
Better Earth Gift Cards allow you to give a special person in your life the pleasure of creating a dream that comes true: a one-of-a-kind piece of jewelry, made just the way he/she desired it.
Gift Cards are issued by Better Earth and are redeemable for merchandise purchased at Better Earth.com. Gift Cards cannot be redeemed for purchases of gift cards, reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Better Earth is not responsible if a Gift Card is lost, stolen, destroyed or used without permission. For more information about Gift Cards, see the gift card page.
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